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April 2021

Safe and smooth online

With support from Vrolijk Online

With a support agreement you can be sure of a well-maintained and adequately functioning website or webshop. In this article you can read how we proactively support you!

The world around us is constantly changing. These developments go very fast online. In order to keep up with and keep up, your website requires regular maintenance. With a support agreement from Vrolijk Online you are assured of current updates and technical support, so that your website is safe, smooth and up to date.

Service & support

With a support agreement you can count on a bit of extra service. Our service consists of:

  • support with website and hosting
  • telephone support and / or e-mail support
  • quick (re) actions in case of calamities, bugs and questions
  • small adjustments to your website of a maximum of half an hour
  • monitoring your website using Uptime Robot
  • resolving critical security vulnerabilities
  • signaling system updates (excluding implementation - we assess how much time is needed for each update, minor updates are included in the agreement)
  • access to Mijn Vrolijk Online for insight into your current contracts, outstanding invoices and remaining support hours and insight into the status of your website (Google Analytics, security and performance)
  • daily check of the mail server

Is your website not functioning properly, do you get an error message or do you have a question? Then you can always reach us directly during office hours. We try to find a solution as quickly and efficiently as possible. In the planning of our developers, space is reserved for support matters on a daily basis.

Proactive

The big advantage of a support contract is its proactive nature. We resolve issues before the customer notices them. Monitoring websites with the Uptime Robot is such a proactive feature. This handy tool checks the availability of your website 24/7. Every five minutes Uptime Robot sends a signal to your website, a ping. If your website does not return, we will receive a signal that your website is not available and we will dive right in. This way we avoid unnecessary downtime.

Preventive

Nowadays we build preventive error notifications in Umbraco websites. If something goes wrong on such a website, we will immediately receive a notification by e-mail. For example, we recently received a notification of an error with a newsletter registration. From the notification we deduced that certain settings in MailChimp were not correct, so that the registration was not processed. We informed our customer, the settings were adjusted and everything worked fine again. Without notification it could have taken a long time before someone noticed the problem. These types of matters also come under support for customers with a relevant website. Prevention is better than cure!

Cheerful supporters

Could you use some support? Then you are at the right place at Vrolijk Online! With every delivery or takeover, the conclusion of a support agreement is a requirement. In this way we guarantee the proper functioning of your website or webshop. Have you been a customer for some time and do you not yet have a support contract? Then close it quickly and receive our service at a reduced rate. Safe, fast and affordable online!

Linda

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